Shipping & Payment Information for our Aircraft Models and Military Models

Payment:

We accept most major credit cards. You may pay instantly on-line through our secure server for fastest shipping. Items paid by Pay Pal ship within 3 business days, credit cards ship within 5 business days in most cases, holidays excluded. We will e-mail you a tracking number within that time frame so you can keep track of your packages progress. We ship daily! For your personal security all personal information provided to us, your name, email, shipping address etc. is handled through our Private SSL Certificate (Secure Socket Layer) meaning all personal information transmitted to or from our server is encrypted using the latest 128-256 bit encryption security technology. All credit card payments are handled through our secure server. Pay Pal is available on check out for added security and faster payment posting.

For those who don't feel comfortable buying on-line we also accept credit card payments over the phone. Simply make your purchase and select "payment by check" as the payment type - then call 704-254-3573 between 8:00 am - 8:00 pm eastern time and have your credit card handy.

We do accept personal and business checks as well (USA customers only), however shipping will be delayed until your check clears our bank, usually 7 to 10 business days. Please make your checks out to Red Enterprises. You can use the Contact Us link. The buyer will be responsible for any bank fees for checks returned NSF.

Shipping:

Each Aircraft model with flat rate shipping and handling for all customers within the lower 48 states this is the same on products with free shipping. Customers in AK, HI, and outside the USA must follow this link http://shipmodelsuperstore.bongous.com/ for a shipping quote before making a purchase. We are not responsible for taxes, duties and tariffs on out of the USA orders. We do not ship outside the US unless you use Bongous international link above. You will get shipping to a US address and save up to 70% on International shipping.

You may notice a large variance in the cost of shipping some of our products. Sometimes a ship model that may be a few extra inches larger may cost significantly more to ship because of the shipping container size classifications. Recent increases in shipping rates have affected our shipping prices.

We ship every day and try to use the safest and most reliable carriers. Most orders are sent signature required for your protection. If you have a problem with your order, please follow our return policy below to expedite the handling of your claim.

Shipping, packaging and crating affects the shipping price greatly. Many of our tall ships are so complicated to rig that they are shipped fully assembled with the masts standing and are crated in large wooden crates to protect your investment. Most sailboats, Yachts and Speed Boat models are over packed in foam with foam pellets or double boxed. If you have a question about a particular model please e-mail us and we will answer promptly

It is very labor intensive to inspect and package each military model. We take every precaution to ensure your model arrives on time and in excellent condition.

We are proud to say we have a very low percentage of models are returned from damage claims - a testament to our quality packaging and crating.

Your satisfaction is our number one goal!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

	Register with Bongo and receive a U.S. shipping address.
	Enter the Bongo address as both your billing and shipping address.
	Use the credit card that you have on file with Bongo as the payment method.
	Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Damage and Return Policy

Our Aircraft and Military Models are each hand built and no two are exactly the same. Because of this, they may vary slightly in appearance from the pictures on our site. The pictures don't do the models justice. They are even more magnificent to view in person and we've had no complaints, however if you're not completely delighted with one of our models, we will refund your purchase or exchange your model. In order to receive a refund or an exchange, you have 7 days to contact us after receipt of your item. We may need pictures of the issue to expedite the process.

The instructions below are designed to expedite the return of your model. Each of the steps below must be followed in order for Military Models Online to provide you with a satisfactory experience.

Return of a model or model kit that was damaged during shipping

Contact us immediately (within 3 days of delivery) Send us (via email or hardcopy) pictures of the damage to the model and the shipping container (within 7 days). These are required by the shipping company in order for us to file a damage claim. Place the item in the original package, exactly as it was packaged when you received it. Include all the paperwork, parts and accessories that were included with the Aircraft Model or Military Ship Model.

Obtain a return shipping authorization number from us. Please note - sending the model or model kit back to us without prior authorization voids your eligibility for a replacement or refund because this voids the damage claim eligibility with the shipping company. Return the model to the ship from address and provide us with a tracking number. Insure the shipment for your purchase price including shipping. E-mail, call 704-254-3573 or mail to P.O. Box 611, Marshville, NC, 28103 us a tracking number. Your replacement will be shipped back to you. We can not be responsible for losses resulting from damage in transit. We will assist you in any way possible to file your claim.

Return of a model you are unsatisfied with (not excepting delivery falls in this category)

Contact us immediately (within 3 days of delivery). Send pictures and description of issue to. Obtain a return authorization number from us. Place the item securely in the original package, exactly as it was packaged. Once opened there are no returns of model kits, we will assist you in getting replacement or missing parts from the manufacturer (this can take up to 8 weeks) Please package the assembled model exactly as it arrived. If the model is not repackaged this way, damage will occur. Include all paperwork, parts and accessories that were included with the model and ship the model back to us. Email us the tracking number of the shipment. We will notify you when we receive the model and ensure that it is in saleable condition. If the model is in saleable condition, we will process your refund or exchange (usually within 10 days after receiving it - 21 days at the absolute most).

The refund will be in the same form of payment equal to the total printed on your invoice less shipping. There may be a restocking fee deducted from your refund. Refunds exclude shipping and handling (unless there was a shipping mistake). If shipping and handling was included in the model price, our standard shipping rates will be deducted. Our models are each hand built and no two are exactly the same. Your model may vary in appearance slightly from the pictures because each is handmade. For special order models, refunds are not offered, only store credits. If you fail to follow the instructions above, your return or exchange will be void. Please contact us with any questions regarding our policy. If you make a purchase you are agreeing with the terms of this website and its policies.

Return of  model kits

Unfortunately we cannot except returns on model kits. If you are missing parts you will have to contact the manufacturer to get the missing or damaged parts.    

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