Info Page

 

Family Business

We are a family owned and operated business. Ship Model Super Store began when owners Robert & Dee Dee Winfrey wanted to find a way to share their love of model ships with the rest of the world "We have always enjoyed and admired model ships. www.shipmodelsuperstore.com provides us with a means to share our love of these handcrafted models, and to network with other people who share our passion for quality crafted wooden boat and ship models."

Now we have added www.militarymodelsonline.com to our web family.

Although today we can not possibly keep up with the demand for the products we sell, we appreciate and understand what it takes to make a fine quality model and have it display well. We have both been involved in retail sales and know a customer is always our first priority. You are not a number with Military Models Online; you are a person, and a friend who enjoys a hobby as much as we do. If you have a problem with an order, we will never leave you hanging. We check our e-mail constantly and will take calls up to 8:00 pm eastern standard time 7 days a week. If you are not one-hundred percent satisfied with your order, contact us and we will do everything in our power to make it right. Our customers are number one. We do not use gimmicks, fake sales (on items that are out of stock) or use has-been celebrities to sell our products.

Thank you for taking a look around. If you want to talk to a person (not a computer) Contact Us.

Real People

If you've ever made a purchase with one of those giant on-line companies you know that getting any questions answered, or talking to a real person is next to impossible. Military Models Online is a not a giant; we don't stock thousands of products or ship to millions of customers, but we can be reached by phone or e-mail, and we enjoy providing that personal touch. If you have a question about any of our models simply drop us an e-mail, or call us and we will respond in-person, in a timely manner. Your questions will be answered professionally and courteously by owners Bob or Dee Dee.

Bob & Dee Dee

Contact us by phone between 8:00am and 5:00pm Eastern Time. (855)-280-9590

Quality Guarantee

Your complete satisfaction is our goal. We are dedicated to making sure you get your items as quickly as possible. We will do everything in our power to make sure your experience is as hassle free as possible. We stay in contact through the entire process from initial purchase through delivery. You will receive a tracking number as soon as your order is shipped. We ship every weekday except for holidays or acts of nature. All orders are placed after payment is posted. Credit card and Pay Pal orders are processed the next day, checks, money orders and cashiers checks must clear our bank before they are shipped. We seek out the best suppliers for the finest quality ships available. Most of our Airplane models and Military Models take hundreds of hours to build. It would be impossible for us to keep up with the demand for these high quality ships at these prices. We rely on several trusted quality suppliers from all over the world to provide you with the most beautiful handcrafted models available anywhere! We have hundreds of satisfied customers all over the world. Just examine the detailed photos of our products. The quality speaks for itself! All of our Airplane models and our other models are packaged extremely well and are thoroughly inspected for damage prior to shipping to ensure your complete satisfaction, however most models are very fragile. All of our shipping is insured, so if by chance something is damaged during shipping please contact us immediately. If the damage is more than you think you may be able to easily repair yourself you must contact us immediately and follow the return guidelines on our Shipping and Payment page.

 

 

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