We are a small family owned and operated business. Ship Model Super Store began when owners Robert & Dee Dee
Winfrey wanted to find a way to share their love of model ships with the rest of the world "We have always enjoyed
and admired model ships. www.shipmodelsuperstore.com provides
us with a means to share our love of these handcrafted models, and to network with other people who share our
passion for quality crafted wooden boat and ship models."
Now we have added www.militarymodelsonline.com to our web
Both Bob and Dee Dee started assembling models at a young age as a hobby. We spent many long hours
assembling model kits and each would try and make their model have the best detail and the most features. Fast
Forward 30 years!
Although today we can not possibly keep up with the demand for the products we sell, we appreciate and understand
what it takes to make a fine quality model and have it display well. We have both been involved in retail sales and
know a customer is always our first priority. You are not a number with Military Models Online; you are a
person, and a friend who enjoys a hobby as much as we do. If you have a problem with an order, we will never leave
you hanging. We check our e-mail constantly and will take calls up to 8:00 pm eastern standard time 7 days a week.
If you are not one-hundred percent satisfied with your order, contact us and we will do everything in our power to
make it right. Our customers are number one. We do not use gimmicks, fake sales (on items that are out of stock) or
use has-been celebrities to sell our products.
Thank you for taking a look around. If you want to talk to a person (not a computer) Contact Us.
If you've ever made a purchase with one of
those giant on-line companies you know that getting any questions answered, or talking to a real person is
next to impossible. Military Models Online is a not a giant; we don't stock thousands of products or
ship to millions of customers, but we can be reached by phone or e-mail, and we enjoy providing that personal
touch. If you have a question about any of our models simply drop us an e-mail, or call us and we will respond
in-person, in a timely manner. Your questions will be answered professionally and courteously by owners Bob or
Contact us by phone between 8:00am and 8:00pm Eastern Time. (704)254-3573
Your complete satisfaction is our goal. We are dedicated to making sure you get your items as quickly as
possible. We will do everything in our power to make sure your experience is as hassle free as possible. We stay in
contact through the entire process from initial purchase through delivery. You will receive a tracking number as
soon as your order is shipped. We ship every weekday except for holidays or acts of nature. All orders are placed
after payment is posted. Credit card and Pay Pal orders are processed the next day, checks, money orders and
cashiers checks must clear our bank before they are shipped. We seek out the best suppliers for the finest quality
ships available. Most of our Airplane models and Military Models take hundreds of hours to build. It
would be impossible for us to keep up with the demand for these high quality ships at these prices. We rely on
several trusted quality suppliers from all over the world to provide you with the most beautiful handcrafted models
available anywhere! We have hundreds of satisfied customers all over the world. Just examine the detailed photos of
our products. The quality speaks for itself! All of our Airplane models and our other models are packaged
extremely well and are thoroughly inspected for damage prior to shipping to ensure your complete satisfaction,
however most models are very fragile. All of our shipping is insured, so if by chance something is damaged during
shipping please contact us immediately. If the damage is more than you think you may be able to easily repair
yourself you must contact us immediately and follow the return guidelines on our Shipping and Payment page.